Frequently Asked Questions
Everything you need to know about shopping with Goated.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know if a product is authentic?
At Goated, authenticity is our priority. Every item undergoes a rigorous multi-point inspection process by our expert authentication team before it is listed for sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Affirm.
Can I cancel or modify my order?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. Since fit can vary between brands, we recommend checking the 'Size & Fit' notes on the specific item you are interested in.